Our Customers’ Privacy
Information on the Processing of Personal Data
It is important to us that you feel secure about how we handle your personal data. Decisionware is a company that works exclusively with industrial skills development. In order to fulfil our commitments to our customers as well as legal requirements (for example, under the Accounting Act), we use digital tools for things such as student communication, course administration, and invoicing. We also use digital tools in our pedagogical work. When courses are carried out together with partners and subcontractors, personal data is shared with them to the extent necessary for us to deliver the ordered services to our customers. Examples of such information include:
- Name
- Address
- Company name
- Postal address
- Invoice address
- Phone number
- Email address
- Previous contacts
- Special requests
- Completed courses and study performance
- Personally addressed correspondence for marketing and service delivery
Our Responsibility and Your Rights
Decisionware values your privacy, and all processing of personal data is carried out in accordance with GDPR (General Data Protection Regulation). In certain cases, we ask for your consent to process your personal data, particularly before publication on social media or, in some cases, for marketing purposes. You can always withdraw your consent.
You can always contact us at
We Protect Your Privacy
Your privacy will always be protected. At the same time, we are committed to offering the best possible training and support. Some of your personal data will therefore be shared with those who need access within our organization or with our partners and subcontractors. This may include information such as allergies or decisions on adjustments to teaching.
We continuously improve our routines and guidelines to protect our systems against data breaches, accidental loss, or destruction. Sensitive personal data is always handled in compliance with applicable laws and regulations and with a high level of security.
Cloud Services
Our Learning Portal is a digital cloud service. Using cloud services provides several advantages, including:
- Enhanced opportunities for collaboration among our students
- Easy sharing of materials, both within the training and externally
- Access to services regardless of location and time
Cloud services mean that information is stored with external providers and made accessible to the user via the internet. Currently, these cloud services are connected to Decisionware’s website. The information still belongs to Decisionware, and we control who has access to it. To ensure that personal data is not shared further, we have signed a data processing agreement with our provider. Data storage takes place within the EU.
What Happens When I Finish My Training?
When you attend a course with us or otherwise gain access to our digital services, we inform you about how long you will have access. Your user account is normally deactivated when you leave the training, and data is deleted or anonymised some time afterwards. If you wish to keep course materials after your training, you must transfer them to a private account or your own storage location. We do not keep your personal data longer than necessary.
Please note that course materials from our training are our intellectual property, and you must accept our “Terms of Use” to use them. However, some information must be retained for a longer period as required by law or by contract, in order to fulfil obligations to your employer or for invoicing purposes.
Want to Know More?
If you have any questions regarding our processing of your data, you are welcome to contact us at